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Free UK delivery over £50. Same-day dispatch before 3pm

Cookes Games
BASKET0items in basket

TRACK AN ORDER

Every parcel we send is tracked. Here's where to find the tracking number and what to do if it isn't moving.

WHERE YOUR TRACKING NUMBER IS

  1. When you pay, Stripe emails you a receipt and we email an order confirmation with a reference that looks like CG-XXXXXXXX.
  2. When your parcel is handed to the carrier, usually the same working day if you ordered before 3pm, we send a dispatch email containing the tracking number and a link to the carrier's tracking page.
  3. Follow that link to see the parcel's progress. Tracking normally updates within a few hours of collection.

CAN'T FIND THE EMAIL?

Check your spam or promotions folder for messages from cookesgames.co.uk. If it's not there, email contact@cookesgames.co.uk with the name and postcode on the order and we'll resend it.

TRACKING NOT MOVING?

Carriers can take a day to scan a parcel after collection. If there has been no update for 5 working days after the estimated delivery date, get in touch and we'll chase it or send a replacement. Our full policy is on the delivery page.